KrispCall vs Freshcaller

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	KrispCallKrispCall	FreshcallerFreshworks
In one line	Cloud phone with shared numbers and a unified callbox	Call center phone system that plugs into Freshdesk
Starting price	From $12/person	From $15/person
Six-person team	$72/mo	$90/mo
Plans	Starter $12/user/mo (up to 5 users); Advance $32/user/mo (up to 50); Max $48/user/mo, billed annually (monthly $15/$40/$60); no free trial, 14-day refund	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan
Pricing model	Paid	Free tier
Free trial	—	14 days
Users	Per user	Per agent
Integrations	HubSpot, Pipedrive, Zapier, Microsoft Teams	Freshdesk, Freshsales, Zapier
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Plans not stated
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	KrispCall has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	3.8 / 5 from 8 reviews (few reviews)	4.0 / 5 from 35 reviews
Trustpilot score	4.3 / 5 from 571 reviews	Not listed
Fit: Retail shop	55	50
Fit: Restaurant or café	45	40
Fit: Service business	82	78
Fit: Agency or studio	75	65
Fit: Trades or contractor	75	65
Fit: Online store	60	70
Why people pick it	One of the cheapest per-seat prices Shared number inbox	Tight Freshdesk integration Free plan to start
Where it falls short	No free trial, only a 14-day refund Number availability varies	Per-minute charges add up Mainly for support teams
	Visit KrispCall ↗	Visit Freshcaller ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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