Freshcaller vs Kixie

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshcallerFreshworks	KixieKixie
In one line	Call center phone system that plugs into Freshdesk	Power dialer and CRM calling for sales teams, priced by quote
Starting price	From $15/person	Price by quote
Six-person team	$90/mo	Price by quote
Plans	Free; Growth $15/agent/mo; Pro $39/agent/mo; Enterprise $69/agent/mo, billed annually; per-minute call charges on every plan	No prices published; quoted per team. Professional: business phone service, two-way CRM integration, automations, click-to-call and click-to-text, team SMS and templates, voicemail drop, live call coaching, IVR, ring groups, call queues, call recording. Single-Line PowerDialer: Professional plus a 1-line PowerDialer and calling session management. Multi-Line PowerDialer (marked most popular): Professional plus PowerDial up to 4 lines at once, with AI Human Voice Detection as a premium add-on. Every plan: unlimited minutes for calls in the US and Canada, developer API, US-based support; calls elsewhere billed per minute at Kixie's published USD rates. Extra phone numbers $5/mo each. Add-ons with no published price: ConnectionBoost, Conversation Intelligence, DNC compliance. 7-day free trial, no credit card; no free plan
Pricing model	Free tier	Paid
Free trial	14 days	7 days
Users	Per agent	Per seat, quoted per team
Integrations	Freshdesk, Freshsales, Zapier	HubSpot, Salesforce, Pipedrive, Zoho, HighLevel, ActiveCampaign, Zapier, Make, Slack
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Not looked up yet
Live chat	None listed	Every paid plan
Support hours	Not published	Email: Weekdays 7am to 5pm Pacific · Live chat: Weekdays 7am to 5pm Pacific
Incidents posted	Freshworks has a public status page. Status page	3 incidents posted on Kixie's status page in the 90 days to Oct 29, 2026; 2 marked major or critical by Kixie. Status page
Capterra score	4.0 / 5 from 35 reviews	Not listed
Fit: Retail shop	50	15
Fit: Restaurant or café	40	5
Fit: Service business	78	60
Fit: Agency or studio	65	45
Fit: Trades or contractor	65	45
Fit: Online store	70	30
Why people pick it	Tight Freshdesk integration Free plan to start	Dials up to 4 lines at once on Multi-Line PowerDialer Calls, texts and recordings log to the CRM automatically
Where it falls short	Per-minute charges add up Mainly for support teams	No published prices Unlimited minutes only in the US and Canada
	Visit Freshcaller ↗	Visit Kixie ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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