SimpleTexting vs Omnisend

Two email marketing tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	SimpleTextingSimpleTexting	OmnisendOmnisend
In one line	SMS marketing and two-way texting for small businesses	Email and SMS for online stores, free to 250 contacts
Starting price	From $33.20/mo + $20/extra person	Free
At 2,500 contacts	$33.20/mo	$44/mo
Plans	Billed yearly: $33.20/mo ($398.40/yr) for 6,000 credits a year plus a local number; monthly $39 (500 credits/mo, $29, plus a $10 local number); larger credit bundles cost more; extra credits 5.5¢; $4 one-time carrier registration; carrier fees extra; 3 users included, extra users $20/mo each	Free to 250 contacts (500 emails/mo); Standard $16/mo at 500 contacts, $20 at 1,000, $44 at 2,500, $81 at 5,000, $132 at 10,000 (6,000 emails at 500); Pro from $59/mo at 2,500 contacts (unlimited email); SMS paid per message; billed monthly in USD
Pricing model	Free trial	Free tier
Free trial	—	—
Users	3 included; extra users $20/mo	Not listed
Both connect to	No shared connections on record.
Also connects to	None in our catalog	HubSpot CRM, Shopify, WooCommerce, BigCommerce, Ecwid, Big Cartel, Shift4Shop310+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · CA	US · UK · CA · AU
Phone support	Every plan	None listed
Live chat	Every plan	Every plan
Support hours	Phone: Mon-Fri 9 a.m.-9 p.m. ET, Sat-Sun 10 a.m.-5 p.m. ET, Mon-Fri 8am-12am ET, Sat-Sun 10am-5pm ET · Live chat: Mon-Fri 9 a.m.-9 p.m. ET, Sat-Sun 10 a.m.-5 p.m. ET, Mon-Fri 8am-12am ET, Sat-Sun 10am-5pm ET	Live chat: 24/7 · Email: 24/7
Incidents posted	2 incidents posted on SimpleTexting's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by SimpleTexting. Status page	0 incidents posted on Omnisend's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.7 / 5 from 249 reviews	4.7 / 5 from 837 reviews
Trustpilot score	4.7 / 5 from 592 reviews	4.4 / 5 from 510 reviews
Fit: Retail shop	85	55
Fit: Restaurant or café	85	20
Fit: Service business	80	25
Fit: Agency or studio	45	35
Fit: Trades or contractor	65	10
Fit: Online store	75	92
Why people pick it	Simple to set up Two-way inbox and keywords	Free plan with every feature Built around store and order data
Where it falls short	Credits-based pricing US and Canada focus	SMS always paid per message Little use without an online store
	Visit SimpleTexting ↗	Visit Omnisend ↗

List-size prices are the vendor's published price for 2,500 contacts. How we calculate prices

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