Nextiva vs WhatConverts

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	NextivaNextiva	WhatConvertsWhatConverts
In one line	Business phone, texting, and video from $15 a user	Call, form and chat tracking that ties each lead to its ad
Starting price	From $15/person	From $30/mo
Six-person team	$90/mo	$30/mo
Plans	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term	Per business, month to month (no yearly price listed): Call Tracking $30/mo (calls and texts); Plus $60 (adds forms, chat and campaign reports); Pro $100 (call flows, report builder, HIPAA); Elite $160 (multi-touch attribution, lead intelligence); each includes a $30 usage credit (up to 148 calls), then local numbers $2.50, local minutes 4.5¢, toll-free numbers $3.50, toll-free minutes 6.5¢, texts 3¢, transcription 2¢/min, forms and chats 10¢ each; white label +$50/mo; agency plans for unlimited client accounts from $500/mo; unlimited users; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Per user	Unlimited
Integrations	Microsoft Teams, Salesforce, HubSpot, Zendesk	Google Ads, Google Analytics, HubSpot, Salesforce, Pipedrive, Jobber, Shopify, Calendly, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · CA	US · UK · CA · AU
Phone support	Every plan; plans not stated	Every plan
Live chat	Every plan	Every plan
Support hours	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)	Email: Replies Monday to Friday · Live chat: Weekdays 8am to 6pm Eastern · Phone: Weekdays 8am to 6pm Eastern
Incidents posted	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page	0 incidents posted on WhatConverts's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.6 / 5 from 919 reviews	Not listed
Trustpilot score	4.5 / 5 from 8,722 reviews	Not listed
Fit: Retail shop	60	45
Fit: Restaurant or café	55	40
Fit: Service business	82	80
Fit: Agency or studio	78	92
Fit: Trades or contractor	75	82
Fit: Online store	60	50
Why people pick it	Calls, texts, and video in one app Low annual price per user	Tracks calls, forms and chats back to the ad and keyword Unlimited users on every plan
Where it falls short	Annual price needs a 12-month contract Monthly price is much higher	Usage past the $30 credit billed on top No yearly discount, and not a phone system for staff
	Visit Nextiva ↗	Visit WhatConverts ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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