KrispCall vs Nextiva
Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
KrispCall costs less for a six-person team.
Nextiva fits restaurant or café.
| Compare | KrispCallKrispCall | NextivaNextiva |
|---|---|---|
| In one line | Cloud phone with shared numbers and a unified callbox | Business phone, texting, and video from $15 a user |
| Starting price | From $12/person | From $15/person |
| Six-person team | $72/mo | $90/mo |
| Plans | Starter $12/user/mo (up to 5 users); Advance $32/user/mo (up to 50); Max $48/user/mo, billed annually (monthly $15/$40/$60); no free trial, 14-day refund | Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term |
| Pricing model | Paid | Paid |
| Free trial | — | — |
| Users | Per user | Per user |
| Integrations | HubSpot, Pipedrive, Zapier, Microsoft Teams | Microsoft Teams, Salesforce, HubSpot, Zendesk |
| Team size | Just me · 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · CA |
| Phone support | None listed | Every plan; plans not stated |
| Live chat | Plans not stated | Every plan |
| Support hours | Not published | Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page) |
| Incidents posted | KrispCall has a public status page. Status page | 7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page |
| Capterra score | 3.8 / 5 from 8 reviews (few reviews) | 4.6 / 5 from 919 reviews |
| Trustpilot score | 4.3 / 5 from 571 reviews | 4.5 / 5 from 8,722 reviews |
| Fit: Retail shop | 55 | 60 |
| Fit: Restaurant or café | 45 | 55 |
| Fit: Service business | 82 | 82 |
| Fit: Agency or studio | 75 | 78 |
| Fit: Trades or contractor | 75 | 75 |
| Fit: Online store | 60 | 60 |
| Why people pick it |
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| Where it falls short |
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| Visit KrispCall | Visit Nextiva |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
KrispCall and Nextiva: partner links. We may earn a commission; it never affects rankings.
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