Ooma Office vs Nextiva

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Ooma OfficeOoma	NextivaNextiva
In one line	Business phone with unlimited US and Canada calling, no contract	Business phone, texting, and video from $15 a user
Starting price	From $19.95/person	From $15/person
Six-person team	$120/mo	$90/mo
Plans	Per user, no contract: Essentials $19.95 (no texting); Pro $24.95 (250 texts/mo, call recording); Pro Plus $29.95 (1,000 texts/mo, call queues); one-time $29.95 activation fee	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term
Pricing model	Paid	Paid
Free trial	—	—
Users	Per user	Per user
Integrations	Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier	Microsoft Teams, Salesforce, HubSpot, Zendesk
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · CA	US · CA
Phone support	Every plan	Every plan; plans not stated
Live chat	Plans not stated	Every plan
Support hours	Phone: 24/7	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)
Incidents posted	We found no public status page for Ooma.	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page
Capterra score	4.4 / 5 from 248 reviews	4.6 / 5 from 919 reviews
Trustpilot score	4.0 / 5 from 2,917 reviews	4.5 / 5 from 8,722 reviews
Fit: Retail shop	75	60
Fit: Restaurant or café	70	55
Fit: Service business	82	82
Fit: Agency or studio	70	78
Fit: Trades or contractor	80	75
Fit: Online store	50	60
Why people pick it	No contract Free toll-free number on every plan	Calls, texts, and video in one app Low annual price per user
Where it falls short	No texting on Essentials $29.95 activation fee	Annual price needs a 12-month contract Monthly price is much higher
	Visit Ooma Office ↗	Visit Nextiva ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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