Zoom Phone vs WhatConverts

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Zoom PhoneZoom Communications	WhatConvertsWhatConverts
In one line	Cloud phone with texting, from the makers of Zoom meetings	Call, form and chat tracking that ties each lead to its ad
Starting price	From $16/person	From $30/mo
Six-person team	$96/mo	$30/mo
Plans	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo	Per business, month to month (no yearly price listed): Call Tracking $30/mo (calls and texts); Plus $60 (adds forms, chat and campaign reports); Pro $100 (call flows, report builder, HIPAA); Elite $160 (multi-touch attribution, lead intelligence); each includes a $30 usage credit (up to 148 calls), then local numbers $2.50, local minutes 4.5¢, toll-free numbers $3.50, toll-free minutes 6.5¢, texts 3¢, transcription 2¢/min, forms and chats 10¢ each; white label +$50/mo; agency plans for unlimited client accounts from $500/mo; unlimited users; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	1 to 99 licenses	Unlimited
Integrations	Zoom Workplace, Salesforce, Slack, Microsoft, Google	Google Ads, Google Analytics, HubSpot, Salesforce, Pipedrive, Jobber, Shopify, Calendly, Zapier
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every plan
Live chat	Plans not stated	Every plan
Support hours	Not published	Email: Replies Monday to Friday · Live chat: Weekdays 8am to 6pm Eastern · Phone: Weekdays 8am to 6pm Eastern
Incidents posted	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page	0 incidents posted on WhatConverts's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.5 / 5 from 246 reviews	Not listed
Fit: Retail shop	60	45
Fit: Restaurant or café	50	40
Fit: Service business	80	80
Fit: Agency or studio	82	92
Fit: Trades or contractor	65	82
Fit: Online store	60	50
Why people pick it	Texting and call recording included at $16 Bundles with Zoom meetings	Tracks calls, forms and chats back to the ad and keyword Unlimited users on every plan
Where it falls short	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more	Usage past the $30 credit billed on top No yearly discount, and not a phone system for staff
	Visit Zoom Phone ↗	Visit WhatConverts ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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