RingCentral vs Nextiva

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	RingCentralRingCentral	NextivaNextiva
In one line	Full phone system with desk phones, queues, and IVR	Business phone, texting, and video from $15 a user
Starting price	From $20/person	From $15/person
Six-person team	$120/mo	$90/mo
Plans	RingEX per user: Core $20/mo billed yearly ($30 monthly; 100 toll-free minutes, 25 texts); Advanced $25 ($35; 1,000 minutes, 100 texts); AI bundles by quote; free trial for up to 5 users	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term
Pricing model	Free trial	Paid
Free trial	—	—
Users	Per user	Per user
Integrations	Microsoft 365, Google, Salesforce, 300+	Microsoft Teams, Salesforce, HubSpot, Zendesk
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Every plan; plans not stated
Live chat	Plans not stated	Every plan
Support hours	Live chat: 24/7 · Phone: 24/7 (technical support), Customer success center: Mon to Fri, 6 AM to 6 PM PST	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)
Incidents posted	RingCentral has a public status page. Status page	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page
Capterra score	Not listed	4.6 / 5 from 919 reviews
Trustpilot score	1.7 / 5 from 2,023 reviews	4.5 / 5 from 8,722 reviews
Fit: Retail shop	70	60
Fit: Restaurant or café	65	55
Fit: Service business	80	82
Fit: Agency or studio	70	78
Fit: Trades or contractor	75	75
Fit: Online store	55	60
Why people pick it	Everything a PBX did Reliable	Calls, texts, and video in one app Low annual price per user
Where it falls short	More than a 3-person team needs Contracts and add-on fees	Annual price needs a 12-month contract Monthly price is much higher
	Visit RingCentral ↗	Visit Nextiva ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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