Nextiva vs Aircall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	NextivaNextiva	AircallAircall
In one line	Business phone, texting, and video from $15 a user	Cloud phone for sales and support teams, three licenses minimum
Starting price	From $15/person	From $30/person
Six-person team	$90/mo	$180/mo
Plans	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls
Pricing model	Paid	Paid
Free trial	—	—
Users	Per user	3 minimum
Integrations	Microsoft Teams, Salesforce, HubSpot, Zendesk	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · CA	US · UK · CA · AU
Phone support	Every plan; plans not stated	Every plan
Live chat	Every plan	Plans not stated
Support hours	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)	Not published
Incidents posted	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
Capterra score	4.6 / 5 from 919 reviews	4.2 / 5 from 466 reviews
Trustpilot score	4.5 / 5 from 8,722 reviews	3.0 / 5 from 1,094 reviews
Fit: Retail shop	60	40
Fit: Restaurant or café	55	30
Fit: Service business	82	75
Fit: Agency or studio	78	82
Fit: Trades or contractor	75	55
Fit: Online store	60	75
Why people pick it	Calls, texts, and video in one app Low annual price per user	Deep CRM and help desk integrations Unlimited US and Canada calls
Where it falls short	Annual price needs a 12-month contract Monthly price is much higher	Three-license minimum Add-ons cost extra per seat
	Visit Nextiva ↗	Visit Aircall ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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