Zoom Phone vs Nextiva

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Nextiva costs less for a six-person team.
Nextiva fits trades or contractor.
Zoom Phone: Texting and call recording included at $16.

Compare	Zoom PhoneZoom Communications	NextivaNextiva
In one line	Cloud phone with texting, from the makers of Zoom meetings	Business phone, texting, and video from $15 a user
Starting price	From $16/person	From $15/person
Six-person team	$96/mo	$90/mo
Plans	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo	Per user: Core $15/mo on a 12-month contract ($23 monthly); Engage $25 ($50 monthly, toll-free number, live chat); Scale $75; annual prices need 1-100 employees and a 12-month term
Pricing model	Paid	Paid
Free trial	—	—
Users	1 to 99 licenses	Per user
Integrations	Zoom Workplace, Salesforce, Slack, Microsoft, Google	Microsoft Teams, Salesforce, HubSpot, Zendesk
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Every plan; plans not stated
Live chat	Plans not stated	Every plan
Support hours	Not published	Phone: 24/7 · Live chat: 24/7 (pricing page), Mon–Fri, 5am–6pm MST (contact page)
Incidents posted	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page	7 incidents posted on Nextiva's status page, which covers all Nextiva products and regions, in the 90 days to Oct 27, 2026; 5 marked major or critical by Nextiva. Status page
Capterra score	4.5 / 5 from 246 reviews	4.6 / 5 from 919 reviews
Trustpilot score	Not listed	4.5 / 5 from 8,722 reviews
Fit: Retail shop	60	60
Fit: Restaurant or café	50	55
Fit: Service business	80	82
Fit: Agency or studio	82	78
Fit: Trades or contractor	65	75
Fit: Online store	60	60
Why people pick it	Texting and call recording included at $16 Bundles with Zoom meetings	Calls, texts, and video in one app Low annual price per user
Where it falls short	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more	Annual price needs a 12-month contract Monthly price is much higher
	Visit Zoom Phone	Visit Nextiva

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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Zoom Phone vs Nextiva

Short version

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