Zoom Phone vs Aircall

Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Zoom Phone costs less for a six-person team.
Zoom Phone fits retail shop, restaurant or café, trades or contractor.
Aircall fits online store.

Compare	Zoom PhoneZoom Communications	AircallAircall
In one line	Cloud phone with texting, from the makers of Zoom meetings	Cloud phone for sales and support teams, three licenses minimum
Starting price	From $16/person	From $30/person
Six-person team	$96/mo	$180/mo
Plans	Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo	Per license, 3-license minimum: Essentials $30/mo billed yearly ($40 monthly); Professional $50 ($70); Enterprise by quote; 1 number included, extra numbers $6/mo; unlimited US and Canada calls
Pricing model	Paid	Paid
Free trial	—	—
Users	1 to 99 licenses	3 minimum
Integrations	Zoom Workplace, Salesforce, Slack, Microsoft, Google	HubSpot, Salesforce, Zendesk, Intercom, Pipedrive, Slack
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every plan
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page	17 incidents posted on Aircall's status page in the 90 days to Oct 27, 2026; 6 marked major or critical by Aircall. Status page
Capterra score	4.5 / 5 from 246 reviews	4.2 / 5 from 466 reviews
Trustpilot score	Not listed	3.0 / 5 from 1,094 reviews
Fit: Retail shop	60	40
Fit: Restaurant or café	50	30
Fit: Service business	80	75
Fit: Agency or studio	82	82
Fit: Trades or contractor	65	55
Fit: Online store	60	75
Why people pick it	Texting and call recording included at $16 Bundles with Zoom meetings	Deep CRM and help desk integrations Unlimited US and Canada calls
Where it falls short	Metered plan rates are not on the pricing page Call queues and analytics cost $25 more	Three-license minimum Add-ons cost extra per seat
	Visit Zoom Phone	Visit Aircall

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Zoom Phone vs Aircall

Short version

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