Ooma Office vs Zoom Phone
Two business phone tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zoom Phone costs less for a six-person team.
Ooma Office fits retail shop, restaurant or café, trades or contractor.- Zoom Phone fits agency or studio, online store.
| Compare | Ooma OfficeOoma | Zoom PhoneZoom Communications |
|---|---|---|
| In one line | Business phone with unlimited US and Canada calling, no contract | Cloud phone with texting, from the makers of Zoom meetings |
| Starting price | From $19.95/person | From $16/person |
| Six-person team | $120/mo | $96/mo |
| Plans | Per user, no contract: Essentials $19.95 (no texting); Pro $24.95 (250 texts/mo, call recording); Pro Plus $29.95 (1,000 texts/mo, call queues); one-time $29.95 activation fee | Per user, billed yearly: US & CA Metered $10.50; Unlimited $16 (calls, texts, recording, AI summaries); Pro Plus $20.50 with Zoom Workplace Pro. Monthly $12/$18/$24; extra numbers $5/mo |
| Pricing model | Paid | Paid |
| Free trial | — | — |
| Users | Per user | 1 to 99 licenses |
| Integrations | Salesforce, HubSpot, Zendesk, QuickBooks Online, Square, Jobber, Zapier | Zoom Workplace, Salesforce, Slack, Microsoft, Google |
| Team size | Just me · 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · CA | US · UK · CA · AU |
| Phone support | Every plan | Plans not stated |
| Live chat | Plans not stated | Plans not stated |
| Support hours | Phone: 24/7 | Not published |
| Incidents posted | We found no public status page for Ooma. | 49+ incidents posted on Zoom Communications's status page, which covers all Zoom Communications products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by Zoom Communications. Status page |
| Capterra score | 4.4 / 5 from 248 reviews | 4.5 / 5 from 246 reviews |
| Trustpilot score | 4.0 / 5 from 2,917 reviews | Not listed |
| Fit: Retail shop | 75 | 60 |
| Fit: Restaurant or café | 70 | 50 |
| Fit: Service business | 82 | 80 |
| Fit: Agency or studio | 70 | 82 |
| Fit: Trades or contractor | 80 | 65 |
| Fit: Online store | 50 | 60 |
| Why people pick it |
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| Where it falls short |
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| Visit Ooma Office | Visit Zoom Phone |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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