Customer support software for online stores
Store support is mostly order questions, so agents need the order in front of them when they reply. Gorgias is a helpdesk built around Shopify orders from $10/mo, with 3 agents on Starter and automations for common asks. Plans have ticket caps and it is only useful with a store; Help Scout is a simpler shared inbox from $25/person.
Top picks for online stores
All 17 customer support tools, ranked for online stores
| Tool | Fit for online store | Starts at | Pricing | Users | Integrations | |
|---|---|---|---|---|---|---|
 GorgiasGorgiasFit 95 | 95 | $10 | Paid | 3 on Starter; 500 from Basic | Shopify, BigCommerce, Klaviyo, Yotpo | View |
 Help ScoutHelp ScoutFit 90 | 90 | $25/person | Free tier | Per user; 5 on free | Shopify, HubSpot, Slack, Jira, 100+ | View |
 FreshchatFreshworksFit 88 | 88 | $19/person | Free tier | Per agent | Freshdesk, Shopify, WhatsApp, Instagram, Slack | View |
 TidioTidioFit 85 | 85 | $0 | Free tier | Unlimited | Shopify, WordPress, Wix, HubSpot, Mailchimp | View |
 CrispCrispFit 85 | 85 | Free for 2 users | Free tier | 2 on free; 4 on Mini | Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier | View |
 ZendeskZendeskFit 85 | 85 | $19/person | Free trial | Per agent | 1,500+ apps | View |
 FreshdeskFreshworksFit 85 | 85 | $19/person | Free trial | Per agent | Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps | View |
 Text (formerly LiveChat)TextFit 85 | 85 | $19/person | Free trial | Per user | Shopify, WordPress, HubSpot, Salesforce, Zendesk | View |
 WatiWatiFit 85 | 85 | $59 | Free trial | 3 on Growth; 5 on Pro and Business | Shopify, WooCommerce, HubSpot, Zapier, Google Sheets | View |
 tawk.totawk.toFit 82 | 82 | $0 | Free | Unlimited | WordPress, Shopify, Wix, Squarespace, WooCommerce | View |
 Zoho DeskZohoFit 82 | 82 | $7/person | Free tier | 3 on free; up to 5 on Express | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) | View |
 LiveAgentQuality UnitFit 80 | 80 | $15/person | Free trial | Per agent | Shopify, WooCommerce, Slack, Zapier, Mailchimp | View |
 LandbotLandbotFit 75 | 75 | Free for 1 user | Free tier | 1-3 seats by plan; extra seats €25/mo | WhatsApp, Zapier, HubSpot, Google Sheets, Stripe | View |
 FrontFrontFit 75 | 75 | $25/person | Free trial | Up to 10 on Starter | Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify | View |
 TypewiseTypewiseFit 72 | 72 | $83.25 | Free trial | Additional users $89/mo | Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack | View |
 TextlineTextlineFit 65 | 65 | Price by quote | Paid | 3 agents on Essentials; 5 on Pro | Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier | View |
 FreshserviceFreshworksFit 25 | 25 | $19/person | Free trial | Per agent | Microsoft Teams, Slack, Workday, Freshworks Marketplace apps | View |
Customer support for online stores: questions
Which ones have a free plan?
Of the 15 that fit online stores best, Help Scout, Freshchat, Tidio, Crisp, tawk.to, Zoho Desk and Landbot have a free plan. Check the limits on each tool page; most cap users, volume or features.
How are these ranked?
Each tool has a fit score from 0 to 100 for online stores, based on what it is built for and who its features serve. We list tools scoring 70 or more as strong fits, then break ties by the monthly price for a team of six. Partner links never change the order. How we calculate prices.