Customer support software for agencies and studios
Agencies field client requests by email, so a shared inbox with notes and assignments beats forwarding threads. Front is an email-first team inbox from $25 per seat, $150/mo for six, with up to 10 users on Starter. Per-seat pricing adds up and Starter limits channels; for site and WhatsApp chatbots, Landbot is free for 1 user.
Top picks for agencies and studios
All 17 customer support tools, ranked for agencies and studios
| Tool | Fit for agency or studio | Starts at | Pricing | Users | Integrations | |
|---|---|---|---|---|---|---|
 FrontFrontFit 88 | 88 | $25/person | Free trial | Up to 10 on Starter | Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify | View |
 LandbotLandbotFit 80 | 80 | Free for 1 user | Free tier | 1-3 seats by plan; extra seats €25/mo | WhatsApp, Zapier, HubSpot, Google Sheets, Stripe | View |
 Zoho DeskZohoFit 78 | 78 | $7/person | Free tier | 3 on free; up to 5 on Express | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) | View |
 Help ScoutHelp ScoutFit 75 | 75 | $25/person | Free tier | Per user; 5 on free | Shopify, HubSpot, Slack, Jira, 100+ | View |
 CrispCrispFit 72 | 72 | Free for 2 users | Free tier | 2 on free; 4 on Mini | Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier | View |
 tawk.totawk.toFit 70 | 70 | $0 | Free | Unlimited | WordPress, Shopify, Wix, Squarespace, WooCommerce | View |
 LiveAgentQuality UnitFit 70 | 70 | $15/person | Free trial | Per agent | Shopify, WooCommerce, Slack, Zapier, Mailchimp | View |
 FreshdeskFreshworksFit 70 | 70 | $19/person | Free trial | Per agent | Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps | View |
 Text (formerly LiveChat)TextFit 68 | 68 | $19/person | Free trial | Per user | Shopify, WordPress, HubSpot, Salesforce, Zendesk | View |
 FreshchatFreshworksFit 65 | 65 | $19/person | Free tier | Per agent | Freshdesk, Shopify, WhatsApp, Instagram, Slack | View |
 ZendeskZendeskFit 60 | 60 | $19/person | Free trial | Per agent | 1,500+ apps | View |
 TidioTidioFit 55 | 55 | $0 | Free tier | Unlimited | Shopify, WordPress, Wix, HubSpot, Mailchimp | View |
 WatiWatiFit 55 | 55 | $59 | Free trial | 3 on Growth; 5 on Pro and Business | Shopify, WooCommerce, HubSpot, Zapier, Google Sheets | View |
 TextlineTextlineFit 50 | 50 | Price by quote | Paid | 3 agents on Essentials; 5 on Pro | Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier | View |
 TypewiseTypewiseFit 45 | 45 | $83.25 | Free trial | Additional users $89/mo | Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack | View |
 FreshserviceFreshworksFit 40 | 40 | $19/person | Free trial | Per agent | Microsoft Teams, Slack, Workday, Freshworks Marketplace apps | View |
 GorgiasGorgiasFit 15 | 15 | $10 | Paid | 3 on Starter; 500 from Basic | Shopify, BigCommerce, Klaviyo, Yotpo | View |
Customer support for agencies and studios: questions
Which ones have a free plan?
Of the 8 that fit agencies and studios best, Landbot, Zoho Desk, Help Scout, Crisp and tawk.to have a free plan. Check the limits on each tool page; most cap users, volume or features.
How are these ranked?
Each tool has a fit score from 0 to 100 for agencies and studios, based on what it is built for and who its features serve. We list tools scoring 70 or more as strong fits, then break ties by the monthly price for a team of six. Partner links never change the order. How we calculate prices.