tawk.to vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	tawk.totawk.to	TextlineTextline
In one line	Free live chat for your website	Shared inbox for business texting, priced by quote
Starting price	Free	Price by quote
Six-person team	$0/mo	Price by quote
Plans	Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free	Paid
Free trial	—	—
Users	Unlimited	3 agents on Essentials; 5 on Pro
Integrations	WordPress, Shopify, Wix, Squarespace, WooCommerce	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Plans not stated
Live chat	Every plan	None listed
Support hours	Live chat: 24/7	Not published
Incidents posted	0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.6 / 5 from 345 reviews	Not listed
Trustpilot score	2.2 / 5 from 108 reviews	Not listed
Fit: Retail shop	65	55
Fit: Restaurant or café	50	40
Fit: Service business	75	80
Fit: Agency or studio	70	50
Fit: Trades or contractor	60	75
Fit: Online store	82	65
Why people pick it	Free with unlimited agents Installs on any site	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	tawk.to branding unless you pay Basic reporting	No published prices Message credits and number fees on top
	Visit tawk.to ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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