Wati vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.
Wati fits retail shop, restaurant or café.- tawk.to fits agency or studio.
| Compare | WatiWati | tawk.totawk.to |
|---|---|---|
| In one line | WhatsApp Business inbox, broadcasts, and bots | Free live chat for your website |
| Starting price | From $59/mo | Free |
| Six-person team | $158/mo | $0/mo |
| Plans | Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free trial | Free |
| Free trial | 7 days | — |
| Users | 3 on Growth; 5 on Pro and Business | Unlimited |
| Integrations | Shopify, WooCommerce, HubSpot, Zapier, Google Sheets | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | Pro and up | Every plan |
| Support hours | Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7 | Live chat: 24/7 |
| Incidents posted | Wati has a public status page. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.6 / 5 from 207 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | 3.0 / 5 from 273 reviews | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 75 | 65 |
| Fit: Restaurant or café | 65 | 50 |
| Fit: Service business | 80 | 75 |
| Fit: Agency or studio | 55 | 70 |
| Fit: Trades or contractor | 65 | 60 |
| Fit: Online store | 85 | 82 |
| Why people pick it |
|
|
| Where it falls short |
|
|
| Visit Wati | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Wati: partner link. We may earn a commission; it never affects rankings.
More comparisons with Wati or tawk.to
Help Scout vs WatiHelp Scout vs tawk.toZendesk vs WatiZendesk vs tawk.toGorgias vs WatiGorgias vs tawk.toTidio vs WatiTidio vs tawk.toFreshdesk vs WatiFreshdesk vs tawk.toFreshservice vs WatiFreshservice vs tawk.toFreshchat vs WatiFreshchat vs tawk.toLandbot vs WatiLandbot vs tawk.toWati vs Zoho DeskWati vs CrispWati vs LiveAgentWati vs FrontWati vs Text (formerly LiveChat)Wati vs TypewiseWati vs TextlineZoho Desk vs tawk.toCrisp vs tawk.toLiveAgent vs tawk.totawk.to vs Fronttawk.to vs Text (formerly LiveChat)tawk.to vs Typewisetawk.to vs Textline