Freshservice vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.- tawk.to fits retail shop, restaurant or café, service business, agency or studio, trades or contractor, online store.
Freshservice: Gives staff one place to ask for IT help instead of messaging whoever knows computers.
| Compare | FreshserviceFreshworks | tawk.totawk.to |
|---|---|---|
| In one line | IT help desk for your own staff's requests, not your customers | Free live chat for your website |
| Starting price | From $19/person | Free |
| Six-person team | $114/mo | $0/mo |
| Plans | Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free trial | Free |
| Free trial | 14 days | — |
| Users | Per agent | Unlimited |
| Integrations | Microsoft Teams, Slack, Workday, Freshworks Marketplace apps | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | 11–50 people · 51–200 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated | None listed |
| Live chat | None listed | Every plan |
| Support hours | Not published | Live chat: 24/7 |
| Incidents posted | Freshworks has a public status page. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | Not listed | 4.6 / 5 from 345 reviews |
| Trustpilot score | Not listed | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 15 | 65 |
| Fit: Restaurant or café | 10 | 50 |
| Fit: Service business | 35 | 75 |
| Fit: Agency or studio | 40 | 70 |
| Fit: Trades or contractor | 15 | 60 |
| Fit: Online store | 25 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Freshservice | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Freshservice: partner link. We may earn a commission; it never affects rankings.
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