Help Scout vs Landbot
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Landbot fits restaurant or café.
Help Scout fits online store.
| Compare | Help ScoutHelp Scout | LandbotLandbot |
|---|---|---|
| In one line | Shared inbox that feels like email, plus a help center | Drag-and-drop chatbots for your site and WhatsApp |
| Starting price | From $25/person | Free for 1 user |
| Six-person team | $150/mo | Not listed |
| Plans | Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual | Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR |
| Pricing model | Free tier | Free tier |
| Free trial | 15 days | 14 days |
| Users | Per user; 5 on free | 1-3 seats by plan; extra seats €25/mo |
| Integrations | Shopify, HubSpot, Slack, Jira, 100+ | WhatsApp, Zapier, HubSpot, Google Sheets, Stripe |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | None listed | Professional and up |
| Support hours | Not published | Not published |
| Incidents posted | 6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page | 1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page |
| Capterra score | 4.6 / 5 from 226 reviews | 4.4 / 5 from 70 reviews |
| Trustpilot score | 3.0 / 5 from 40 reviews | 2.1 / 5 from 10 reviews (few reviews) |
| Fit: Retail shop | 60 | 55 |
| Fit: Restaurant or café | 40 | 50 |
| Fit: Service business | 80 | 75 |
| Fit: Agency or studio | 75 | 80 |
| Fit: Trades or contractor | 55 | 50 |
| Fit: Online store | 90 | 75 |
| Why people pick it |
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| Where it falls short |
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| Visit Help Scout | Visit Landbot |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Help Scout and Landbot: partner links. We may earn a commission; it never affects rankings.
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