LiveAgent vs tawk.to

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LiveAgentQuality Unit	tawk.totawk.to
In one line	Help desk with email, chat, and calls from $15 an agent	Free live chat for your website
Starting price	From $15/person	Free
Six-person team	$90/mo	$0/mo
Plans	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card	Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr
Pricing model	Free trial	Free
Free trial	30 days	—
Users	Per agent	Unlimited
Integrations	Shopify, WooCommerce, Slack, Zapier, Mailchimp	WordPress, Shopify, Wix, Squarespace, WooCommerce
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Every plan
Support hours	Not published	Live chat: 24/7
Incidents posted	Quality Unit has a public status page. Status page	0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.7 / 5 from 1,789 reviews	4.6 / 5 from 345 reviews
Trustpilot score	4.6 / 5 from 620 reviews	2.2 / 5 from 108 reviews
Fit: Retail shop	55	65
Fit: Restaurant or café	40	50
Fit: Service business	72	75
Fit: Agency or studio	70	70
Fit: Trades or contractor	45	60
Fit: Online store	80	82
Why people pick it	Low price per agent Calls on mid-tier plans	Free with unlimited agents Installs on any site
Where it falls short	Dated interface Social channels cost extra on some plans	tawk.to branding unless you pay Basic reporting
	Visit LiveAgent ↗	Visit tawk.to ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices