Crisp vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to fits trades or contractor.
Crisp: Flat price per workspace, not per agent.
| Compare | CrispCrisp | tawk.totawk.to |
|---|---|---|
| In one line | Website chat and shared inbox at a flat price per workspace | Free live chat for your website |
| Starting price | Free for 2 users | Free |
| Six-person team | Not listed | $0/mo |
| Plans | Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free tier | Free |
| Free trial | 14 days | — |
| Users | 2 on free; 4 on Mini | Unlimited |
| Integrations | Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | Just me · 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | None listed |
| Live chat | Plans not stated | Every plan |
| Support hours | Not published | Live chat: 24/7 |
| Incidents posted | Crisp has a public status page. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.6 / 5 from 148 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | 1.9 / 5 from 56 reviews | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 60 | 65 |
| Fit: Restaurant or café | 45 | 50 |
| Fit: Service business | 70 | 75 |
| Fit: Agency or studio | 72 | 70 |
| Fit: Trades or contractor | 40 | 60 |
| Fit: Online store | 85 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Crisp | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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