Zoho Desk vs tawk.to
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
tawk.to costs less for a six-person team.
Zoho Desk: Free plan for 3 agents.
| Compare | Zoho DeskZoho | tawk.totawk.to |
|---|---|---|
| In one line | Help desk with a free plan and $7 agents | Free live chat for your website |
| Starting price | From $7/person | Free |
| Six-person team | $42/mo | $0/mo |
| Plans | Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50 | Free live chat, ticketing, and knowledge base with unlimited agents; add-ons per site: remove branding $29/mo, AI Assist from $29/mo; hired chat agents $1/hr |
| Pricing model | Free tier | Free |
| Free trial | 15 days | — |
| Users | 3 on free; up to 5 on Express | Unlimited |
| Integrations | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) | WordPress, Shopify, Wix, Squarespace, WooCommerce |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Every paid plan | None listed |
| Live chat | Professional and up | Every plan |
| Support hours | Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan) | Live chat: 24/7 |
| Incidents posted | Zoho has a public status page. Status page | 0 incidents posted on tawk.to's status page in the 90 days to Oct 27, 2026. Status page |
| Capterra score | 4.5 / 5 from 2,216 reviews | 4.6 / 5 from 345 reviews |
| Trustpilot score | Not listed | 2.2 / 5 from 108 reviews |
| Fit: Retail shop | 65 | 65 |
| Fit: Restaurant or café | 45 | 50 |
| Fit: Service business | 80 | 75 |
| Fit: Agency or studio | 78 | 70 |
| Fit: Trades or contractor | 55 | 60 |
| Fit: Online store | 82 | 82 |
| Why people pick it |
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| Where it falls short |
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| Visit Zoho Desk | Visit tawk.to |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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