Help Scout vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	TypewiseTypewise
In one line	Shared inbox that feels like email, plus a help center	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $25/person	From $83.25/mo
Six-person team	$150/mo	$83.25/mo
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free tier	Free trial
Free trial	15 days	14 days
Users	Per user; 5 on free	Additional users $89/mo
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	We found no public status page for Typewise.
Capterra score	4.6 / 5 from 226 reviews	Not listed
Trustpilot score	3.0 / 5 from 40 reviews	Not listed
Fit: Retail shop	60	45
Fit: Restaurant or café	40	20
Fit: Service business	80	55
Fit: Agency or studio	75	45
Fit: Trades or contractor	55	25
Fit: Online store	90	72
Why people pick it	Simple for the team Docs site included	Pays only for resolved requests Works on top of your help desk
Where it falls short	Per-user pricing adds up Light on automation	Per-resolution fees add up at volume Not a help desk on its own
	Visit Help Scout ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Help Scout and Typewise: partner links. We may earn a commission; it never affects rankings.