Help Scout vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Help ScoutHelp Scout	FrontFront
In one line	Shared inbox that feels like email, plus a help center	Shared team inbox for email and chat, from $25 a seat
Starting price	From $25/person	From $25/person
Six-person team	$150/mo	$150/mo
Plans	Free (5 users, 100 contacts/mo); Standard $25/user/mo; Plus $45/user/mo; Pro $75/user/mo; 16% off annual	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free tier	Free trial
Free trial	15 days	14 days
Users	Per user; 5 on free	Up to 10 on Starter
Integrations	Shopify, HubSpot, Slack, Jira, 100+	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Not looked up yet
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	6 incidents posted on Help Scout's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Help Scout. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.6 / 5 from 226 reviews	4.5 / 5 from 293 reviews
Trustpilot score	3.0 / 5 from 40 reviews	1.8 / 5 from 297 reviews
Fit: Retail shop	60	40
Fit: Restaurant or café	40	25
Fit: Service business	80	78
Fit: Agency or studio	75	88
Fit: Trades or contractor	55	45
Fit: Online store	90	75
Why people pick it	Simple for the team Docs site included	Email-first team inbox Strong collaboration
Where it falls short	Per-user pricing adds up Light on automation	Priced per seat Starter limits channels
	Visit Help Scout ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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