Wati vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	WatiWati	LiveAgentQuality Unit
In one line	WhatsApp Business inbox, broadcasts, and bots	Help desk with email, chat, and calls from $15 an agent
Starting price	From $59/mo	From $15/person
Six-person team	$158/mo	$90/mo
Plans	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free trial	Free trial
Free trial	7 days	30 days
Users	3 on Growth; 5 on Pro and Business	Per agent
Integrations	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Pro and up	Plans not stated
Support hours	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7	Not published
Incidents posted	Wati has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.6 / 5 from 207 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	3.0 / 5 from 273 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	75	55
Fit: Restaurant or café	65	40
Fit: Service business	80	72
Fit: Agency or studio	55	70
Fit: Trades or contractor	65	45
Fit: Online store	85	80
Why people pick it	Official WhatsApp API Broadcasts and automations	Low price per agent Calls on mid-tier plans
Where it falls short	Meta conversation fees on top WhatsApp only	Dated interface Social channels cost extra on some plans
	Visit Wati ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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