Freshservice vs Wati

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	WatiWati
In one line	IT help desk for your own staff's requests, not your customers	WhatsApp Business inbox, broadcasts, and bots
Starting price	From $19/person	From $59/mo
Six-person team	$114/mo	$158/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial
Pricing model	Free trial	Free trial
Free trial	14 days	7 days
Users	Per agent	3 on Growth; 5 on Pro and Business
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Pro and up
Support hours	Not published	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7
Incidents posted	Freshworks has a public status page. Status page	Wati has a public status page. Status page
Capterra score	Not listed	4.6 / 5 from 207 reviews
Trustpilot score	Not listed	3.0 / 5 from 273 reviews
Fit: Retail shop	15	75
Fit: Restaurant or café	10	65
Fit: Service business	35	80
Fit: Agency or studio	40	55
Fit: Trades or contractor	15	65
Fit: Online store	25	85
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Official WhatsApp API Broadcasts and automations
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Meta conversation fees on top WhatsApp only
	Visit Freshservice ↗	Visit Wati ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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