Landbot vs Wati

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	WatiWati
In one line	Drag-and-drop chatbots for your site and WhatsApp	WhatsApp Business inbox, broadcasts, and bots
Starting price	Free for 1 user	From $59/mo
Six-person team	Not listed	$158/mo
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial
Pricing model	Free tier	Free trial
Free trial	14 days	7 days
Users	1-3 seats by plan; extra seats €25/mo	3 on Growth; 5 on Pro and Business
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Professional and up	Pro and up
Support hours	Not published	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	Wati has a public status page. Status page
Capterra score	4.4 / 5 from 70 reviews	4.6 / 5 from 207 reviews
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	3.0 / 5 from 273 reviews
Fit: Retail shop	55	75
Fit: Restaurant or café	50	65
Fit: Service business	75	80
Fit: Agency or studio	80	55
Fit: Trades or contractor	50	65
Fit: Online store	75	85
Why people pick it	Visual builder is easy WhatsApp channel	Official WhatsApp API Broadcasts and automations
Where it falls short	Priced by chats, which can jump Not a full inbox	Meta conversation fees on top WhatsApp only
	Visit Landbot ↗	Visit Wati ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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