Freshdesk vs Wati

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	WatiWati
In one line	Ticketing, a help center, and automations for small support teams	WhatsApp Business inbox, broadcasts, and bots
Starting price	From $19/person	From $59/mo
Six-person team	$114/mo	$158/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial
Pricing model	Free trial	Free trial
Free trial	14 days	7 days
Users	Per agent	3 on Growth; 5 on Pro and Business
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	Every paid plan	Pro and up
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7
Incidents posted	Freshworks has a public status page. Status page	Wati has a public status page. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.6 / 5 from 207 reviews
Trustpilot score	Not listed	3.0 / 5 from 273 reviews
Fit: Retail shop	60	75
Fit: Restaurant or café	35	65
Fit: Service business	80	80
Fit: Agency or studio	70	55
Fit: Trades or contractor	55	65
Fit: Online store	85	85
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Official WhatsApp API Broadcasts and automations
Where it falls short	Interface feels busy Chat and phone are separate products	Meta conversation fees on top WhatsApp only
	Visit Freshdesk ↗	Visit Wati ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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