Wati vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	WatiWati	TypewiseTypewise
In one line	WhatsApp Business inbox, broadcasts, and bots	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $59/mo	From $83.25/mo
Six-person team	$158/mo	$83.25/mo
Plans	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	7 days	14 days
Users	3 on Growth; 5 on Pro and Business	Additional users $89/mo
Integrations	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Pro and up	None listed
Support hours	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7	Not published
Incidents posted	Wati has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.6 / 5 from 207 reviews	Not listed
Trustpilot score	3.0 / 5 from 273 reviews	Not listed
Fit: Retail shop	75	45
Fit: Restaurant or café	65	20
Fit: Service business	80	55
Fit: Agency or studio	55	45
Fit: Trades or contractor	65	25
Fit: Online store	85	72
Why people pick it	Official WhatsApp API Broadcasts and automations	Pays only for resolved requests Works on top of your help desk
Where it falls short	Meta conversation fees on top WhatsApp only	Per-resolution fees add up at volume Not a help desk on its own
	Visit Wati ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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