Wati vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	WatiWati	CrispCrisp
In one line	WhatsApp Business inbox, broadcasts, and bots	Website chat and shared inbox at a flat price per workspace
Starting price	From $59/mo	Free for 2 users
Six-person team	$158/mo	Not listed
Plans	Growth $59/mo billed yearly ($69 monthly; 3 users, no extra seats); Pro $119 ($149; 5 users, +$39/user); Business $279 ($349; 5 users, +$89/user); WhatsApp message fees extra; 7-day trial	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free trial	Free tier
Free trial	7 days	14 days
Users	3 on Growth; 5 on Pro and Business	2 on free; 4 on Mini
Integrations	Shopify, WooCommerce, HubSpot, Zapier, Google Sheets	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Pro and up	Plans not stated
Support hours	Email: 24x5 (Growth only), 24x7 (Pro and up) · Live chat: 24x7	Not published
Incidents posted	Wati has a public status page. Status page	Crisp has a public status page. Status page
Capterra score	4.6 / 5 from 207 reviews	4.6 / 5 from 148 reviews
Trustpilot score	3.0 / 5 from 273 reviews	1.9 / 5 from 56 reviews
Fit: Retail shop	75	60
Fit: Restaurant or café	65	45
Fit: Service business	80	70
Fit: Agency or studio	55	72
Fit: Trades or contractor	65	40
Fit: Online store	85	85
Why people pick it	Official WhatsApp API Broadcasts and automations	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Meta conversation fees on top WhatsApp only	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Wati ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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