Freshchat vs Landbot

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshchatFreshworks	LandbotLandbot
In one line	Live chat, WhatsApp, and chatbots in one inbox	Drag-and-drop chatbots for your site and WhatsApp
Starting price	From $19/person	Free for 1 user
Six-person team	$114/mo	Not listed
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR
Pricing model	Free tier	Free tier
Free trial	14 days	14 days
Users	Per agent	1-3 seats by plan; extra seats €25/mo
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Professional and up
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page
Capterra score	4.2 / 5 from 178 reviews	4.4 / 5 from 70 reviews
Trustpilot score	Not listed	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	65	55
Fit: Restaurant or café	45	50
Fit: Service business	75	75
Fit: Agency or studio	65	80
Fit: Trades or contractor	50	50
Fit: Online store	88	75
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Visual builder is easy WhatsApp channel
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	Priced by chats, which can jump Not a full inbox
	Visit Freshchat ↗	Visit Landbot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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