Freshchat vs Zoho Desk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshchatFreshworks	Zoho DeskZoho
In one line	Live chat, WhatsApp, and chatbots in one inbox	Help desk with a free plan and $7 agents
Starting price	From $19/person	From $7/person
Six-person team	$114/mo	$42/mo
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50
Pricing model	Free tier	Free tier
Free trial	14 days	15 days
Users	Per agent	3 on free; up to 5 on Express
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every paid plan
Live chat	None listed	Professional and up
Support hours	Not published	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)
Incidents posted	Freshworks has a public status page. Status page	Zoho has a public status page. Status page
Capterra score	4.2 / 5 from 178 reviews	4.5 / 5 from 2,216 reviews
Fit: Retail shop	65	65
Fit: Restaurant or café	45	45
Fit: Service business	75	80
Fit: Agency or studio	65	78
Fit: Trades or contractor	50	55
Fit: Online store	88	82
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Free plan for 3 agents Express at $7 per agent billed yearly
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	Most integrations start on Standard Live chat only on Enterprise
	Visit Freshchat ↗	Visit Zoho Desk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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