Freshdesk vs Landbot

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	LandbotLandbot
In one line	Ticketing, a help center, and automations for small support teams	Drag-and-drop chatbots for your site and WhatsApp
Starting price	From $19/person	Free for 1 user
Six-person team	$114/mo	Not listed
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	1-3 seats by plan; extra seats €25/mo
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe
Team size	2–10 people · 11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	Every paid plan	Professional and up
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.4 / 5 from 70 reviews
Trustpilot score	Not listed	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	60	55
Fit: Restaurant or café	35	50
Fit: Service business	80	75
Fit: Agency or studio	70	80
Fit: Trades or contractor	55	50
Fit: Online store	85	75
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Visual builder is easy WhatsApp channel
Where it falls short	Interface feels busy Chat and phone are separate products	Priced by chats, which can jump Not a full inbox
	Visit Freshdesk ↗	Visit Landbot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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