Freshservice vs Landbot

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	LandbotLandbot
In one line	IT help desk for your own staff's requests, not your customers	Drag-and-drop chatbots for your site and WhatsApp
Starting price	From $19/person	Free for 1 user
Six-person team	$114/mo	Not listed
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	1-3 seats by plan; extra seats €25/mo
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Professional and up
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page
Capterra score	Not listed	4.4 / 5 from 70 reviews
Trustpilot score	Not listed	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	15	55
Fit: Restaurant or café	10	50
Fit: Service business	35	75
Fit: Agency or studio	40	80
Fit: Trades or contractor	15	50
Fit: Online store	25	75
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Visual builder is easy WhatsApp channel
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Priced by chats, which can jump Not a full inbox
	Visit Freshservice ↗	Visit Landbot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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