Freshchat vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshchatFreshworks	TypewiseTypewise
In one line	Live chat, WhatsApp, and chatbots in one inbox	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $19/person	From $83.25/mo
Six-person team	$114/mo	$83.25/mo
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free tier	Free trial
Free trial	14 days	14 days
Users	Per agent	Additional users $89/mo
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.2 / 5 from 178 reviews	Not listed
Fit: Retail shop	65	45
Fit: Restaurant or café	45	20
Fit: Service business	75	55
Fit: Agency or studio	65	45
Fit: Trades or contractor	50	25
Fit: Online store	88	72
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Pays only for resolved requests Works on top of your help desk
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	Per-resolution fees add up at volume Not a help desk on its own
	Visit Freshchat ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshchat and Typewise: partner links. We may earn a commission; it never affects rankings.