Landbot vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	Text (formerly LiveChat)Text
In one line	Drag-and-drop chatbots for your site and WhatsApp	Website live chat with AI replies, from $19 a user
Starting price	Free for 1 user	From $19/person
Six-person team	Not listed	$114/mo
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing model	Free tier	Free trial
Free trial	14 days	14 days
Users	1-3 seats by plan; extra seats €25/mo	Per user
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Shopify, WordPress, HubSpot, Salesforce, Zendesk
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Professional and up	Plans not stated
Support hours	Not published	Live chat: 24/7/365 support on all plans (channel not named)
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score	4.4 / 5 from 70 reviews	4.6 / 5 from 1,729 reviews
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	55	55
Fit: Restaurant or café	50	35
Fit: Service business	75	70
Fit: Agency or studio	80	68
Fit: Trades or contractor	50	40
Fit: Online store	75	85
Why people pick it	Visual builder is easy WhatsApp channel	Polished chat widget AI answers built in
Where it falls short	Priced by chats, which can jump Not a full inbox	AI resolutions capped Pricey per user on Growth
	Visit Landbot ↗	Visit Text (formerly LiveChat) ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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