Freshchat vs Front
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Freshchat costs less for a six-person team.- Freshchat fits retail shop, restaurant or café, online store.
Front fits agency or studio.
| Compare | FreshchatFreshworks | FrontFront |
|---|---|---|
| In one line | Live chat, WhatsApp, and chatbots in one inbox | Shared team inbox for email and chat, from $25 a seat |
| Starting price | From $19/person | From $25/person |
| Six-person team | $114/mo | $150/mo |
| Plans | Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100 | Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial |
| Pricing model | Free tier | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per agent | Up to 10 on Starter |
| Integrations | Freshdesk, Shopify, WhatsApp, Instagram, Slack | Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify |
| Team size | 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated | Not looked up yet |
| Live chat | None listed | Plans not stated |
| Support hours | Not published | Not published |
| Incidents posted | Freshworks has a public status page. Status page | 7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page |
| Capterra score | 4.2 / 5 from 178 reviews | 4.5 / 5 from 293 reviews |
| Trustpilot score | Not listed | 1.8 / 5 from 297 reviews |
| Fit: Retail shop | 65 | 40 |
| Fit: Restaurant or café | 45 | 25 |
| Fit: Service business | 75 | 78 |
| Fit: Agency or studio | 65 | 88 |
| Fit: Trades or contractor | 50 | 45 |
| Fit: Online store | 88 | 75 |
| Why people pick it |
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| Where it falls short |
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| Visit Freshchat | Visit Front |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Freshchat: partner link. We may earn a commission; it never affects rankings.
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