Gorgias vs Landbot

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	LandbotLandbot
In one line	Helpdesk built around Shopify orders	Drag-and-drop chatbots for your site and WhatsApp
Starting price	From $10/mo	Free for 1 user
Six-person team	$50/mo	Not listed
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR
Pricing model	Paid	Free tier
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	1-3 seats by plan; extra seats €25/mo
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Professional and up
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page
Capterra score	4.6 / 5 from 135 reviews	4.4 / 5 from 70 reviews
Trustpilot score	2.0 / 5 from 153 reviews	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	50	55
Fit: Restaurant or café	10	50
Fit: Service business	20	75
Fit: Agency or studio	15	80
Fit: Trades or contractor	10	50
Fit: Online store	95	75
Why people pick it	Order data in the ticket Automations for common asks	Visual builder is easy WhatsApp channel
Where it falls short	Ticket caps Only useful with a store	Priced by chats, which can jump Not a full inbox
	Visit Gorgias ↗	Visit Landbot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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