Freshdesk vs Freshchat

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	FreshchatFreshworks
In one line	Ticketing, a help center, and automations for small support teams	Live chat, WhatsApp, and chatbots in one inbox
Starting price	From $19/person	From $19/person
Six-person team	$114/mo	$114/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	Per agent
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Freshdesk, Shopify, WhatsApp, Instagram, Slack
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Every paid plan	None listed
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.2 / 5 from 178 reviews
Fit: Retail shop	60	65
Fit: Restaurant or café	35	45
Fit: Service business	80	75
Fit: Agency or studio	70	65
Fit: Trades or contractor	55	50
Fit: Online store	85	88
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	WhatsApp and social DMs in one place Free tier to start
Where it falls short	Interface feels busy Chat and phone are separate products	Bot sessions cost extra Needs Freshdesk for proper ticketing
	Visit Freshdesk ↗	Visit Freshchat ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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