Landbot vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	LiveAgentQuality Unit
In one line	Drag-and-drop chatbots for your site and WhatsApp	Help desk with email, chat, and calls from $15 an agent
Starting price	Free for 1 user	From $15/person
Six-person team	Not listed	$90/mo
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	14 days	30 days
Users	1-3 seats by plan; extra seats €25/mo	Per agent
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Professional and up	Plans not stated
Support hours	Not published	Not published
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	Quality Unit has a public status page. Status page
Capterra score	4.4 / 5 from 70 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	4.6 / 5 from 620 reviews
Fit: Retail shop	55	55
Fit: Restaurant or café	50	40
Fit: Service business	75	72
Fit: Agency or studio	80	70
Fit: Trades or contractor	50	45
Fit: Online store	75	80
Why people pick it	Visual builder is easy WhatsApp channel	Low price per agent Calls on mid-tier plans
Where it falls short	Priced by chats, which can jump Not a full inbox	Dated interface Social channels cost extra on some plans
	Visit Landbot ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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