Zendesk vs Landbot

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	LandbotLandbot
In one line	Full ticketing across email, chat, phone, and social	Drag-and-drop chatbots for your site and WhatsApp
Starting price	From $19/person	Free for 1 user
Six-person team	$114/mo	Not listed
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	1-3 seats by plan; extra seats €25/mo
Integrations	1,500+ apps	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	None listed
Live chat	Plans not stated	Professional and up
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Not published
Incidents posted	Zendesk has a public status page. Status page	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page
Capterra score	4.4 / 5 from 4,094 reviews	4.4 / 5 from 70 reviews
Trustpilot score	1.8 / 5 from 742 reviews	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	50	55
Fit: Restaurant or café	30	50
Fit: Service business	65	75
Fit: Agency or studio	60	80
Fit: Trades or contractor	40	50
Fit: Online store	85	75
Why people pick it	Handles any channel Deep reporting	Visual builder is easy WhatsApp channel
Where it falls short	Complex setup Per-agent cost	Priced by chats, which can jump Not a full inbox
	Visit Zendesk ↗	Visit Landbot ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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