Freshchat vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

LiveAgent costs less for a six-person team.
Freshchat fits retail shop.

Compare	FreshchatFreshworks	LiveAgentQuality Unit
In one line	Live chat, WhatsApp, and chatbots in one inbox	Help desk with email, chat, and calls from $15 an agent
Starting price	From $19/person	From $15/person
Six-person team	$114/mo	$90/mo
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	14 days	30 days
Users	Per agent	Per agent
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.2 / 5 from 178 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	Not listed	4.6 / 5 from 620 reviews
Fit: Retail shop	65	55
Fit: Restaurant or café	45	40
Fit: Service business	75	72
Fit: Agency or studio	65	70
Fit: Trades or contractor	50	45
Fit: Online store	88	80
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Low price per agent Calls on mid-tier plans
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	Dated interface Social channels cost extra on some plans
	Visit Freshchat	Visit LiveAgent

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshchat: partner link. We may earn a commission; it never affects rankings.

Freshchat vs LiveAgent

Short version

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