Freshchat vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshchatFreshworks	CrispCrisp
In one line	Live chat, WhatsApp, and chatbots in one inbox	Website chat and shared inbox at a flat price per workspace
Starting price	From $19/person	Free for 2 users
Six-person team	$114/mo	Not listed
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free tier	Free tier
Free trial	14 days	14 days
Users	Per agent	2 on free; 4 on Mini
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	Crisp has a public status page. Status page
Capterra score	4.2 / 5 from 178 reviews	4.6 / 5 from 148 reviews
Trustpilot score	Not listed	1.9 / 5 from 56 reviews
Fit: Retail shop	65	60
Fit: Restaurant or café	45	45
Fit: Service business	75	70
Fit: Agency or studio	65	72
Fit: Trades or contractor	50	40
Fit: Online store	88	85
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Freshchat ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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