Landbot vs Zoho Desk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	Zoho DeskZoho
In one line	Drag-and-drop chatbots for your site and WhatsApp	Help desk with a free plan and $7 agents
Starting price	Free for 1 user	From $7/person
Six-person team	Not listed	$42/mo
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50
Pricing model	Free tier	Free tier
Free trial	14 days	15 days
Users	1-3 seats by plan; extra seats €25/mo	3 on free; up to 5 on Express
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Every paid plan
Live chat	Professional and up	Professional and up
Support hours	Not published	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	Zoho has a public status page. Status page
Capterra score	4.4 / 5 from 70 reviews	4.5 / 5 from 2,216 reviews
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	Not listed
Fit: Retail shop	55	65
Fit: Restaurant or café	50	45
Fit: Service business	75	80
Fit: Agency or studio	80	78
Fit: Trades or contractor	50	55
Fit: Online store	75	82
Why people pick it	Visual builder is easy WhatsApp channel	Free plan for 3 agents Express at $7 per agent billed yearly
Where it falls short	Priced by chats, which can jump Not a full inbox	Most integrations start on Standard Live chat only on Enterprise
	Visit Landbot ↗	Visit Zoho Desk ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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