Freshchat vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshchatFreshworks	TextlineTextline
In one line	Live chat, WhatsApp, and chatbots in one inbox	Shared inbox for business texting, priced by quote
Starting price	From $19/person	Price by quote
Six-person team	$114/mo	Price by quote
Plans	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	Per agent	3 agents on Essentials; 5 on Pro
Integrations	Freshdesk, Shopify, WhatsApp, Instagram, Slack	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.2 / 5 from 178 reviews	Not listed
Fit: Retail shop	65	55
Fit: Restaurant or café	45	40
Fit: Service business	75	80
Fit: Agency or studio	65	50
Fit: Trades or contractor	50	75
Fit: Online store	88	65
Why people pick it	WhatsApp and social DMs in one place Free tier to start	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Bot sessions cost extra Needs Freshdesk for proper ticketing	No published prices Message credits and number fees on top
	Visit Freshchat ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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