Freshservice vs Freshchat

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	FreshchatFreshworks
In one line	IT help desk for your own staff's requests, not your customers	Live chat, WhatsApp, and chatbots in one inbox
Starting price	From $19/person	From $19/person
Six-person team	$114/mo	$114/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Free up to 10 agents; Growth $19/agent/mo; Pro $49/agent/mo; Enterprise $79/agent/mo, billed annually; extra bot sessions $49 per 100
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	Per agent
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Freshdesk, Shopify, WhatsApp, Instagram, Slack
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	Not listed	4.2 / 5 from 178 reviews
Fit: Retail shop	15	65
Fit: Restaurant or café	10	45
Fit: Service business	35	75
Fit: Agency or studio	40	65
Fit: Trades or contractor	15	50
Fit: Online store	25	88
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	WhatsApp and social DMs in one place Free tier to start
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Bot sessions cost extra Needs Freshdesk for proper ticketing
	Visit Freshservice ↗	Visit Freshchat ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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