Landbot vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	CrispCrisp
In one line	Drag-and-drop chatbots for your site and WhatsApp	Website chat and shared inbox at a flat price per workspace
Starting price	Free for 1 user	Free for 2 users
Six-person team	Not listed	Not listed
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free tier	Free tier
Free trial	14 days	14 days
Users	1-3 seats by plan; extra seats €25/mo	2 on free; 4 on Mini
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Professional and up	Plans not stated
Support hours	Not published	Not published
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	Crisp has a public status page. Status page
Capterra score	4.4 / 5 from 70 reviews	4.6 / 5 from 148 reviews
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	1.9 / 5 from 56 reviews
Fit: Retail shop	55	60
Fit: Restaurant or café	50	45
Fit: Service business	75	70
Fit: Agency or studio	80	72
Fit: Trades or contractor	50	40
Fit: Online store	75	85
Why people pick it	Visual builder is easy WhatsApp channel	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Priced by chats, which can jump Not a full inbox	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Landbot ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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