Landbot vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LandbotLandbot	TextlineTextline
In one line	Drag-and-drop chatbots for your site and WhatsApp	Shared inbox for business texting, priced by quote
Starting price	Free for 1 user	Price by quote
Six-person team	Not listed	Price by quote
Plans	Free (100 chats/mo, 1 seat); Starter €32/mo billed annually (€40 monthly, 2 seats); Professional €80/mo (€100 monthly, 3 seats); Business custom pricing; prices in EUR	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free tier	Paid
Free trial	14 days	—
Users	1-3 seats by plan; extra seats €25/mo	3 agents on Essentials; 5 on Pro
Integrations	WhatsApp, Zapier, HubSpot, Google Sheets, Stripe	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Plans not stated
Live chat	Professional and up	None listed
Support hours	Not published	Not published
Incidents posted	1 incident posted on Landbot's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Landbot. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.4 / 5 from 70 reviews	Not listed
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	Not listed
Fit: Retail shop	55	55
Fit: Restaurant or café	50	40
Fit: Service business	75	80
Fit: Agency or studio	80	50
Fit: Trades or contractor	50	75
Fit: Online store	75	65
Why people pick it	Visual builder is easy WhatsApp channel	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Priced by chats, which can jump Not a full inbox	No published prices Message credits and number fees on top
	Visit Landbot ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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