Zoho Desk vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Zoho DeskZoho	TypewiseTypewise
In one line	Help desk with a free plan and $7 agents	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $7/person	From $83.25/mo
Six-person team	$42/mo	$83.25/mo
Plans	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free tier	Free trial
Free trial	15 days	14 days
Users	3 on free; up to 5 on Express	Additional users $89/mo
Integrations	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Every paid plan	None listed
Live chat	Professional and up	None listed
Support hours	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)	Not published
Incidents posted	Zoho has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.5 / 5 from 2,216 reviews	Not listed
Fit: Retail shop	65	45
Fit: Restaurant or café	45	20
Fit: Service business	80	55
Fit: Agency or studio	78	45
Fit: Trades or contractor	55	25
Fit: Online store	82	72
Why people pick it	Free plan for 3 agents Express at $7 per agent billed yearly	Pays only for resolved requests Works on top of your help desk
Where it falls short	Most integrations start on Standard Live chat only on Enterprise	Per-resolution fees add up at volume Not a help desk on its own
	Visit Zoho Desk ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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