Freshservice vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	TypewiseTypewise
In one line	IT help desk for your own staff's requests, not your customers	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $19/person	From $83.25/mo
Six-person team	$114/mo	$83.25/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Additional users $89/mo
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	We found no public status page for Typewise.
Fit: Retail shop	15	45
Fit: Restaurant or café	10	20
Fit: Service business	35	55
Fit: Agency or studio	40	45
Fit: Trades or contractor	15	25
Fit: Online store	25	72
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Pays only for resolved requests Works on top of your help desk
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Per-resolution fees add up at volume Not a help desk on its own
	Visit Freshservice ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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