LiveAgent vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LiveAgentQuality Unit	TypewiseTypewise
In one line	Help desk with email, chat, and calls from $15 an agent	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $15/person	From $83.25/mo
Six-person team	$90/mo	$83.25/mo
Plans	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	30 days	14 days
Users	Per agent	Additional users $89/mo
Integrations	Shopify, WooCommerce, Slack, Zapier, Mailchimp	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	Quality Unit has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.7 / 5 from 1,789 reviews	Not listed
Trustpilot score	4.6 / 5 from 620 reviews	Not listed
Fit: Retail shop	55	45
Fit: Restaurant or café	40	20
Fit: Service business	72	55
Fit: Agency or studio	70	45
Fit: Trades or contractor	45	25
Fit: Online store	80	72
Why people pick it	Low price per agent Calls on mid-tier plans	Pays only for resolved requests Works on top of your help desk
Where it falls short	Dated interface Social channels cost extra on some plans	Per-resolution fees add up at volume Not a help desk on its own
	Visit LiveAgent ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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